2441 Kenwood Circle, Mansfield, Ohio 44906 • 419-755-4800 • 888-755-4899

Employee Email Troubleshooting


If you can get to Employee Email server at https://mail.ncstatecollege.edu
but can’t log in:
  1. Does it look like you are able to login but you get a blank white screen
    instead of your email?

    It may be an Internet Explorer issue.  Try Mozilla Firefox as your internet browser.  www.mozilla.com .  Firefox is a free web browser.
  2. Do you have AOL?
    If you have AOL, you will need to use it to make your internet connection then minimize it and click on Internet Explorer.  AOL interferes with the login procedure.
  3. Trouble remembering your Username?
    Your employee username is the first initial of your first name followed by your entire last name. For instance, Jessica Monroe would be jmonroe.
  4. Your password may be incorrect.
    For all new employees including adjunct, your intital password will be set to Ncxxxxxxx (x = your entire 7 digit employee ID number).  You can obtain your employee ID number through HR or the IT Service Desk.
  5. Are you running a home firewall?
    The simplest way to find out if a firewall is causing the problem would be to disable it temporarily and then try and access the Employee E-Mail system.  You may need to set your firewall to allow browser information.
Additional Help

Please remember to contact the IT Service Desk for login and password trouble.  We do not troubleshoot home computer or internet provider problems.  E-mail program on-line help is available for program functions.  In addition, you may visit www.ncstatecollege.edu/help  for step by step instructions on how to use the e-mail system.  If you need to contact the IT Service Desk make sure you leave your full name, a way to contact you, and the exact trouble you are having.

IT Service Desk: 419-755-4734
Monday-Friday 8:00am to 5:00pm 



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