Information Technology
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The Information Technology Department creates an electronic infrastructure that supports the mission of the college by maintaining and administering the college’s phone, network, email, administrative systems, smart classrooms, campus computers and printers.

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Information Technology Services

Computer & Network
 IT Forms (PDF)
Reserve Audio/Visual Equipment

To reserve audio/visual equipment please fill out the appropiate form (click on the above Employee Forms link) and attach to a My Servcies ticket.

Faculty please reserve the smart carts from the Administrative Assistant in your department.
 

Virus Security
Wireless Icon Wireless Internet

Guest wireless services are now available in all of our NCSC buildings with no password required.

 

Online Tutorial Help for Canvas, E-Mail, MyNC, Network & Phone:
www.ncstatecollege.edu/help

  

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NC State College IT Service Desk

The mission of our IT Service desk is to provide a single point of contact for NC State College’s information & technology needs. The IT Service Desk Specialist will ensure that all calls are handled promptly, and will provide first level support. The IT Department is committed to quality help through teamwork and a proactive approach to identifying and solving problems.

Student Support

NC State College's IT Service Desk gives login and password support to students for Canvas, Email & MyNC. Online tutorials are available at: www.ncstatecollege.edu/help.

NC State Staff & Faculty

The IT Department covers office and classroom computers (PC maintenance, PC moves, & PC software install), Smart classrooms, audio visual set up for events, printers, copiers, email, network, wireless, phone, voicemail, Encore and MyNC Administrative systems (including special reporting for financial and student).

Contact the IT Service Desk:

M-F 8:00am to 5:00pm
419-755-4734
141 Fallerius Technical Building
IT Service Desk Request Form for Students Only

Staff and Faculty will need to use My Services.

  

New! My Services

Welcome to My Services - a web based interface that enables staff and faculty to submit and track the status of their NC State service requests on-line.

  • Cars Request
  • Data/Research Service Desk
  • Duplicating Service Desk
  • Facilities Service Desk
  • IT Service Desk
     

Click icon below to enter

My Services



My Services Instructions (PDF)
 IT Service Desk Instructions (PDF) 

 

Additional Resources

Apple Discounts

Apple offers special education pricing on Apple computers, software and select third party products to the following groups:

  • College students
  • Teachers, administrators, staff, and board members of all grade levels
Dell PC Purchase Program
for Employees and Students

You must have a valid NCSC college email account to qualify for this program. NC State College is in no way responsible for any Dell purchases.

Microsoft Office 2010 for Students

Use your student email address to get Office 2010 or Windows 7 at a substantial discount.

The Campus Bookstore offers MS Office University for the same price.

Microsoft Office 2010
for Staff & Faculty

MS Office 10 is availble for our staff & faculty (only) to purchase at an extreme discount. Please visit the Human Resouces department for the form.

Verizon

NC State Employee Discount

 

IT Service Desk - Single Point of Contact for:

Phone & Voice Mail - All problems, changes, and concerns for phone service and voice mail.

Office Computer Requests- conflicts such as error messages or viruses on your office computer including hardware components such as your monitor and mouse and software.

Software Requests- adding programs, deleting programs, and assisting with the purchase and installation of approved new software for your office computer.

Printer Trouble - printer toner cartridge requests, paper jams and trouble printing your documents from your office computer.

Administrative Systems (Encore and MyNC) -resetting your password, requesting reports, printing reports, and requesting program access changes.

Installation and Equipment Moves-all new installations and relocation of your office computer and related equipment such as phones and printers should be completed by our trained staff. Cables and phone lines may need to be moved to accommodate the changes. Please schedule your installation or relocation of equipment with the IT Service Desk at least two weeks in advance.

Network and E-Mail Systems- Network login problems, resetting network passwords, Internet access, and E-mail concerns.