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2441 Kenwood Circle, Mansfield, Ohio 44906 • 419-755-4800 • 888-755-4899



Technical Support


The IT System Support Desk is the Single Point of Contact for:

  • Phone & Voice Mail
    All problems, changes, and concerns for phone service and voice mail.
  • Office Computer Requests
    conflicts such as error messages or viruses on your office computer including hardware components such as your monitor and mouse and software.
  • Software Requests
    adding programs, deleting programs, and assisting with the purchase and installation of approved new software for your office computer.
  • Printer Trouble
    printer toner cartridge requests, paper jams and trouble printing your documents from your office computer.
  • Administrative Systems (Encore and MyNC)
    esetting your password, requesting reports, printing reports, and requesting program access changes.
  • Installation and Equipment Moves
    all new installations and relocation of your office computer and related equipment such as phones and printers should be completed by our trained staff. Cables and phone lines may need to be moved to accommodate the changes. Please schedule your installation or relocation of equipment with the Help Desk at least two weeks in advance.
  • Network and E-Mail Systems
    Network login problems, resetting network passwords, Internet access, and E-mail concerns.


How do I access “MyNC?”
The new MyNC is an integrated administrative system that enables students, faculty and staff to access their information all through one online source. The following is a summary of the Main Menu in MyNC.
  • Faculty Menu
    Enables faculty online access to class rosters, grading, advising, class schedule andstudent profiles.
  • Employee Menu
    Enables employees to access their direct deposit information, budgeting information(if applicable), leave plan summary and time entry.
  • NC Staff Intranet
    Enables all employees to view college information including HR policies, committees, and college initiatives.


To access MyNC:

  1. Navigate to the Welcome page
    When you click on the MyNC icon from our website home page (found on the top green bar of you will be directed to a window where you can login. You can also access MyNC from our website’s home page by rolling over Faculty/Staff with your mouse to get a drop down box, then clicking on MyNC.
  2. Enter MyNC
    From the Welcome page, click the red ENTER button.
  3. Log In
    Click the Login tab if you know your Username and Password and are ready to login.


What is my default Username and Password?

At the bottom of MyNC’s main menu page you can click on "I'm New to MyNC" to be stepped through finding your Username and resetting your Password.



Your username will be the following in lower case:

• Your first initial

• Middle initial

• Entire Last Name

For example: The user name for Jessica Ann Monroe would be: jamonroe



The first time you login, your password will be pre-set to the last six digits of your social security number. Once you login, first time users will be forced to change their password. Passwords must be 6-9 characters in length and include both letters and numbers. You will be required to change your password every 30 days. The system remembers the last four passwords used. Please use the Hint box to record a password hint.


How do I access Elluminate?


Who do I call when the overhead projector doesn't work? 

Call Vickie Kissel at the IT System Support Desk (Ext. 4734) and she will send a work order to the person responsible for taking care of the problem.


Who do I call when my computer or phone doesn’t work?
Call Vickie Kissel at the IT System Support Desk (Ext. 4734) and she will send a work order to the person responsible for taking care of the problem.
How do I get e-mail?

Prior to your first day, the Senior AA will submit your name to IT and they will set you up with e-mail capabilities. Your user name will be the same as you would use to get on the network, your password will be the first letter of your first name, last four digits of your social security number, and the first letter of your last name.


How do I put grades in the computer system?





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2441 Kenwood Circle
Mansfield, Ohio 44906


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